Refund policy

Refund Policy

At Royce Warner, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging

To start a return, email us at sales@roycewarner.com with your order number and reason for the return. We will respond with return instructions within 24 hours.

Non-Returnable Items

  • Gift cards
  • Sale or final-sale items
  • Intimate or sanitary goods

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Late or Missing Refunds

If you haven't received your refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take time for the refund to be officially posted
  3. Contact your bank — there is often processing time before a refund appears

If you've done all of this and still have not received your refund, please contact us at sales@roycewarner.com.

Exchanges

We replace items if they are defective, damaged, or if you received the wrong size. To request an exchange, email us at sales@roycewarner.com with your order number and we will arrange the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Return Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

Royce Warner
300 S Tryon St, Suite 410
Charlotte, NC 28202

Email: sales@roycewarner.com
Phone: 1 (800) 726-4605